Owning a store is awesome. I love the freedom and independence of being in business for myself. But sometimes the same customers who are my bread and butter, who I bend over backward trying to please, and whose business I work hard to earn can drive me flippin’ crazy. Thus I present:
My top six list of things that drive me crazy.
6) The “Wal-Martization” of America has made people think that they can return anything at anytime for whatever reason, without thinking about how it affects a small business. “Yeah I bought these 4 months ago and my kid doesn’t want to play anymore and I just want my money back” ….I’m sorry what????? Your kid doesn’t like football/baseball whatever and it’s somehow MY fault? Ummmm….no. I don’t even think so.
5) Customers who have no idea what size their child wears, or how much they weigh. Then blame us if we sell them the wrong size pant, pad or helmet. Even though we beg them to bring in their child for a proper fitting, they somehow think we should have a sixth sense or something. Weird.
4) Helpless customers who can’t (or won’t) maintain anything, then gripe at us when their equipment gets damaged. Yeah, your treadmill belt is shredded because you didn’t adjust it, and somehow that’s our fault. Right…A customer yesterday brought in a pair of shoulder pads that their child had tangled up the straps and laces. It was a mess. She brought it in for US to detangle. Seriously.
3) Parents who don’t watch their children when they’re in the store. Their little precious angels climb all over the equipment in their muddy nasty cleats, sometimes tearing belts or damaging ellipticals. When I say nicely, “sweety, get off the equipment please” Mom looks at me like I’m Satan or something. Watch your kids Mom…Please?
2) Grown men who tromp in the store with their muddy filthy shoes, displacing items, then just leaving golf clubs, packages, gloves etc. lying around. (Ususally in the wrong department) I have my own family to clean up after, can’t you at least put something back where you got it? Pretty please?
1) Cell Phones!! Customers come in the store yakking away about something of obviously earth shattering importance, and I don’t know whether to offer to help them or not. When I ask if they need help, I get the impatient “index finger wait a minute” signal, when I don’t I get the impatient “Can’t somebody help me?” comment. Grrrrrrrrr. Hang up the freaking phone people!